When should a client consultation be performed during the service process?

A client consultation should be performed before starting the actual service to ensure that the stylist and the client are on the same page regarding the desired outcome. This initial conversation is crucial for understanding the client's needs, preferences, and any concerns they may have. It allows the stylist to assess the client's hair type, condition, and face shape, which are important factors in determining the most suitable hairstyle or treatment.

Conducting the consultation at this stage also provides an opportunity for the stylist to offer professional advice, suggest options, and set realistic expectations based on the client’s hair health and the desired results. Additionally, it helps in establishing rapport and trust between the client and the stylist, ensuring that the service can be performed with clear communication and mutual understanding.

If the consultation were to take place after the service or during the service, it would not give the stylist the necessary information needed to deliver the best possible outcome. Consulting after checking out would leave the client with little opportunity for feedback or adjustments, which could lead to dissatisfaction. Overall, a pre-service consultation is essential for a successful hairstyling experience.