What should a stylist do when a client expresses dissatisfaction with a service?

Listening to the client's concerns is a crucial step in addressing dissatisfaction with a service. This approach demonstrates empathy and respect for the client's feelings, allowing them to express what they are unhappy with and giving the stylist valuable insights into the situation. By actively listening, the stylist can understand the specific issues or misunderstandings that led to the client's dissatisfaction, which can then be addressed more effectively.

This practice fosters a positive client-stylist relationship, as it shows that the stylist values the client's feedback and is committed to providing a satisfactory resolution. It can also lead to a better outcome, as the stylist can use the information gathered during this conversation to propose an appropriate solution or correction that suits the client's desires and helps restore their satisfaction.

In contrast, other approaches—such as providing a discount immediately or changing the service without discussion—might not address the underlying issues effectively. Challenging the client's opinion can further escalate the situation instead of resolving it, which is why prioritizing active listening is essential in client interactions.