What is the third step of the 10 step consultation method?

The third step of the 10-step consultation method is determining and rating the client's preferences. This step is essential because it allows the stylist to gather specific information about what the client likes and dislikes regarding hairstyles, colors, and other factors that will influence their overall satisfaction with the service.

By actively discussing the client’s preferences, the stylist can tailor their recommendations to match the client's desires, ensuring that the final result aligns with the client's expectations. This step also fosters open communication and builds trust between the stylist and the client, laying the groundwork for a successful service experience. Understanding preferences helps to guide the stylist in making informed choices as the consultation progresses, ultimately leading to a more personalized service.

The other choices, while important components of the consultation process, either precede or follow this preference assessment. Discussing hair history typically comes before determining preferences, as it sets the context for understanding the client's past experiences. Providing service recommendations and confirming client satisfaction are actions taken after establishing what the client prefers, ensuring that the stylist can propose suitable options and verify that the client is pleased with the final result.