The ninth step of the 10-step consultation method is to ____________.

The ninth step of the 10-step consultation method involves discussing upkeep and maintenance, which is essential for ensuring that clients understand how to care for their new hairstyle after they leave the salon. This step allows the stylist to provide personalized advice on how to maintain the desired look, including recommended products and techniques, which can enhance the longevity of the style and client satisfaction. Addressing upkeep and maintenance also fosters a sense of trust and demonstrates that the stylist cares about the client’s experience beyond just the initial service, promoting a long-term relationship.

While discussing service pricing is important, it typically occurs earlier in the consultation to set client expectations. Reviewing previous services helps in understanding clients’ preferences but is also part of the initial stages of the consultation. Scheduling follow-up appointments is crucial for ongoing care, but it usually comes after the discussion of how to maintain the style. Focusing on upkeep and maintenance ensures that clients feel equipped and confident in their hair care routine, ultimately leading to better results and client loyalty.